🚚 Shipping Policy

Effective Date: March 26, 2026

Our Shipping Commitment

At Cedulogy, we proudly serve customers across the United States and Canada. We are committed to delivering high-quality wellness products with careful handling, secure packaging, and dependable shipping service.

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Shipping Origin

Cedulogy products may be fulfilled through trusted domestic and international partner facilities depending on inventory availability, destination, and product type.

This allows us to maintain quality standards, efficient order fulfillment, and broader customer coverage across North America.

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Order Processing Time

All orders are processed within 2–5 business days (Monday through Friday, excluding public holidays) after payment confirmation.

Processing times may be longer during:

• High order volume periods
• Holidays
• Promotional events
• Unexpected operational delays

You will receive a shipping confirmation email once your order has been dispatched.

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Shipping Destinations & Estimated Delivery Times

Please note: Delivery times are estimates and may vary depending on destination, carrier performance, weather conditions, and customs processing where applicable.

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Shipping Costs

Shipping fees (if applicable) are calculated at checkout based on:

• Delivery destination
• Order size / weight
• Selected shipping option

We may offer free shipping promotions from time to time.

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Tracking Information

Once your order ships, you will receive a tracking number by email.

Please allow 2–5 business days for tracking information to update after shipment.

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Possible Delivery Delays

While we aim to meet all estimated timelines, delays may occur due to:

• Carrier delays
• Weather disruptions
• High seasonal demand
• Customs inspections (for applicable shipments)
• Incomplete address information

Cedulogy appreciates your patience if unexpected delays occur.

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Customs, Duties & Taxes (Canada)

Some shipments to Canada may be subject to customs duties, import taxes, or brokerage fees depending on the shipping origin and applicable regulations.

These charges, if applied, are the responsibility of the customer unless otherwise stated at checkout.

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Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address at checkout.

Cedulogy is not responsible for delays, lost parcels, or returned packages caused by:

• Incorrect address details
• Missing apartment/unit numbers
• Invalid postal codes
• Failed delivery attempts

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Undeliverable or Returned Packages

If an order is returned due to:

• Incorrect address
• Delivery refusal
• Unclaimed package
• Repeated failed delivery attempts

We may contact you to arrange reshipment. Additional shipping charges may apply.

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Lost or Damaged Shipments

If your order arrives damaged or appears lost in transit, please contact us at support@cedulogy.com within 5 days of delivery or expected delivery date.

Please include:

• Order number
• Photos (if damaged)
• Description of the issue

We will investigate and assist promptly.

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USA Customers

Orders shipped within the United States are typically delivered through regional or national carrier partners.

No customs fees apply for domestic shipments fulfilled within the USA.

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Canada Customers

Orders shipped to Canada may be delivered by national postal or courier partners. Delivery timing may vary by province, territory, and customs handling if internationally fulfilled.

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Customer Support

If you have any shipping questions, contact us anytime:

📧 support@cedulogy.com

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Final Note

At Cedulogy, we value your trust. Our goal is to provide a reliable delivery experience while maintaining product quality, careful packaging, and excellent customer service.