Shipping policy
🚚 Shipping Policy
Our Shipping Commitment
At Cedulogy, we proudly serve customers across the United States, Canada, and the United Kingdom. We are committed to delivering high-quality wellness products with careful handling, secure packaging, and dependable shipping service.
Shipping Origin
Cedulogy products may be fulfilled through trusted domestic and international partner facilities depending on inventory availability, destination, and product type.
This allows us to maintain quality standards, efficient order fulfillment, and broader customer coverage across North America and the United Kingdom.
Order Processing Time
All orders are processed within 2–5 business days (Monday through Friday, excluding public holidays) after payment confirmation.
Processing times may be longer during:
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High order volume periods
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Holidays
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Promotional events
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Unexpected operational delays
You will receive a shipping confirmation email once your order has been dispatched.
Shipping Destinations & Estimated Delivery Times
| Region | Shipping Method | Estimated Delivery |
|---|---|---|
| United States | Standard Shipping | 10–17 Business Days |
| Canada | Standard Shipping | 10–18 Business Days |
| United Kingdom | Standard Shipping | 10–17 Business Days |
Please Note: Delivery times are estimates and may vary depending on destination, carrier performance, weather conditions, customs processing, and other factors beyond our control.
Shipping Costs
Shipping fees (if applicable) are calculated at checkout based on:
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Delivery destination
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Order size and weight
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Selected shipping option
We may occasionally offer Free Shipping promotions, which will be clearly displayed during checkout.
Tracking Information
Once your order has shipped, you will receive a tracking number via email.
Please allow 2–5 business days after shipment for tracking information to become active.
Possible Delivery Delays
Although we strive to meet all estimated delivery timelines, delays may occasionally occur due to:
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Carrier delays
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Severe weather conditions
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Peak holiday seasons
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Customs inspections (where applicable)
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Incomplete or inaccurate shipping information
Cedulogy appreciates your patience if unexpected delays occur.
Customs, Duties & Taxes
Canada
Orders shipped to Canada may be subject to customs duties, import taxes, GST/HST, or brokerage fees depending on shipping origin and Canadian import regulations.
These charges, if applicable, are the responsibility of the customer unless otherwise stated during checkout.
United Kingdom
Orders shipped to the United Kingdom may be subject to import VAT, customs duties, handling fees, or other government charges depending on the shipment value, origin, and current UK import regulations.
Any applicable import charges are the responsibility of the customer unless prepaid during checkout.
United States
Orders fulfilled domestically within the United States generally do not incur customs or import charges.
Incorrect Shipping Information
Customers are responsible for providing a complete and accurate shipping address during checkout.
Cedulogy is not responsible for delays, lost parcels, or returned packages resulting from:
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Incorrect address details
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Missing apartment or unit numbers
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Invalid postal codes
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Failed delivery attempts
Undeliverable or Returned Packages
If an order is returned due to:
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Incorrect shipping address
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Delivery refusal
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Unclaimed package
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Multiple failed delivery attempts
We may contact you to arrange reshipment.
Additional shipping charges may apply.
Lost or Damaged Shipments
If your order arrives damaged or appears lost in transit, please contact us within 5 days of the delivery date (or expected delivery date).
Please include:
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Order number
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Photos of damaged items (if applicable)
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Description of the issue
Email us at:
We will investigate the matter and assist you as quickly as possible.
Country-Specific Information
🇺🇸 United States
Orders shipped within the United States are typically delivered through trusted regional and national carrier partners.
Domestic U.S. shipments generally do not incur customs fees.
🇨🇦 Canada
Orders shipped to Canada may be delivered through national postal or courier partners.
Delivery times may vary by province, territory, weather conditions, and customs processing where applicable.
🇬🇧 United Kingdom
Orders shipped to the United Kingdom are delivered through reliable postal or courier partners.
Delivery timelines may vary depending on location, carrier performance, customs clearance, and local delivery services.
Customers are responsible for any applicable import VAT, customs duties, or handling charges unless these fees have been prepaid during checkout.
Customer Support
If you have any questions regarding shipping, our support team is happy to help.
📧 Email: support@cedulogy.com
Final Note
At Cedulogy, we value your trust and strive to provide a reliable shipping experience with secure packaging, quality products, and responsive customer support. While occasional delays may occur due to factors outside our control, we are committed to keeping you informed and assisting you throughout the delivery process.