Refund policy

💸 Refund & Return Policy

Effective Date: March 17, 2026

Our Commitment

At Cedulogy, customer satisfaction is our priority. We are committed to delivering quality products and a smooth shopping experience. If there is an issue with your order, we will review it promptly and work toward a fair resolution.

Return Eligibility

We accept returns, replacements, or refunds under the following conditions:

Situation Eligible for Return / Refund
Product arrived damaged or defective ✅ Yes – full refund or replacement
Wrong item received ✅ Yes – full refund or replacement
Order delayed more than 7 days past the estimated delivery date ✅ Yes – full refund or replacement
Product opened and not defective ❌ No – due to hygiene and safety reasons
Products purchased on sale / promotional discount ❌ Final sale – no returns

How to Request a Return

To request a return, replacement, or refund:

  1. Email return@cedulogy.com within 3 to 5 days of delivery.
  2. Include your order number and reason for the request.
  3. Attach clear photos or video evidence if the product is damaged, defective, or incorrect.
  4. Our team will respond within 2–3 business days with next steps.

Refund Processing

Once approved:

  • Refunds are processed within 5–10 business days
  • Refunds are issued to the original payment method
  • Shipping fees are non-refundable, unless the issue was caused by our error

Please note that your financial institution may require additional processing time.

Exchange Policy

We provide exchanges only in the following cases:

  • Damaged products
  • Defective items
  • Incorrect items received

To request an exchange, please follow the same process listed above.

Supplements & Personal Care Products

Due to the nature of supplements and personal care items:

  • Opened, used, or unsealed products cannot be returned for hygiene and safety reasons
  • Individual results and experiences vary and are not grounds for refunds
  • Please review all product descriptions, ingredients, and usage instructions before purchasing

USA Customers

For customers in the United States, returns and refunds are governed by this policy and applicable consumer protection laws. Cedulogy will review all claims in good faith and resolve valid requests promptly.

Canada Customers

For customers in Canada, Cedulogy complies with applicable provincial and federal consumer protection laws. Where required by law, additional customer rights may apply depending on your province or territory.

Order Cancellations

Orders may be canceled before shipment. Once an order has been shipped, it will be subject to this Refund & Return Policy.

Chargebacks & Payment Disputes

If there is any issue with your order, please contact us first at return@cedulogy.com so we can help resolve it quickly before a chargeback or dispute is filed.

Contact Us

For all return, replacement, or refund requests:

📧 support@cedulogy.com

We appreciate your trust in Cedulogy and are committed to supporting you with reliable service.