Refund and Return Policy

💸 REFUND & RETURN POLICY

Effective Date: March 17, 2026

Our Commitment

At Cedulogy, your satisfaction is our priority. We stand behind the quality of our products and want you to shop with confidence.

Return Eligibility

We accept returns under the following conditions:

Condition Eligible for Return?
Product arrived damaged or defective ✅ Yes – full refund or replacement
Wrong item received ✅ Yes – full refund or replacement
The estimated delivery date is overdue by more than 7 days. ✅ Yes – full refund or replacement
Opened product (not defective) ❌ No – due to hygiene and safety reasons
Products purchased on sale/discount ❌ Final sale – no returns

How to Initiate a Return

  1. Email return@cedulogy.com within 3 to 5 days of delivery

  2. Include your order number and reason for return

  3. Attach a photo if the products & video is damaged or defective

  4. Our team will respond within 2–3 business days with instructions

Refund Processing

  • Approved refunds are processed within 5–10 business days

  • Refunds are issued to the original payment method

  • Original shipping charges are non-refundable unless the return is due to our error

Exchange Policy

We offer exchanges for defective or damaged products only. To request an exchange, follow the same process as a return.

Important Notes for Supplement & Personal Care Products

Due to the nature of topical personal care products:

  • Opened products cannot be returned for hygiene and safety reasons

  • Individual results from personal care products vary and are not grounds for a return

  • We strongly recommend reading full product descriptions and ingredients before purchasing

UK Statutory Rights

UK customers have the right to cancel an order under the Consumer Contracts Regulations 2013 within 14 days of receiving their goods, even if opened, unless the product's seal has been broken for hygiene reasons.

Canada

Canadian customers are protected under applicable provincial consumer protection laws. We comply with these regulations in all return and refund decisions.

Contact

Email: return@cedulogy.com